Our Team

Michele Butler

President

TAM Residential is excited to announce that MICHELE BUTLER has joined their executive-level leadership team as President. Michele will lead the company's strategic expansion growth plan nationwide and is responsible for profit-and-loss performance on all portfolios within her oversight. TAM actively operates in TX, LA, NM, AR, OK, KS and will enter two additional states in the Pacific Northwest region by year-end 2021.

Michele led Cushman & Wakefield (f/k/a Pinnacle) as a Senior Managing Director, Operations for the state of TEXAS over a diverse portfolio of approximately 35,000 units with a large client base including institutional to high-net-worth ownership encompassing all product types, including new construction, lease-up, high-end luxury products, stabilized, value-add, and LIHTC communities.

Michele is no stranger to the multifamily industry. Over two decades ago, she began her successful career in various leasing and property management roles with Lincoln Property Company, Greystar, The Finger Companies, Riverstone, and Pinnacle Property Management (now Cushman & Wakefield). She is widely known for building high-performing teams that continually exceed client expectations and budgeted NOI while mentoring others to match her tenacity and industry passion.

Michele currently serves on the Apartment Association of Greater Dallas Board of Directors.

Michele received her undergraduate degree in business with a minor in marketing from Tarleton State University (Texas A&M System). She also holds a Texas Real Estate License.

Christie Bennett

Senior Vice President
Multifamily Platform Services

Bio coming soon.

Penny Kohler Mander

Vice President, Finance & Accounting

Bio coming soon

Lesley Atwood, CAM

Regional Vice President

Lesley brings 17 years of multi-family experience. She has achieved success overseeing mid-rise, garden, lease-up, and stabilized (rehab / acquisition / repositioning / disposition). Lesley has proven her ability to lead high-performing teams, exceed market expectations, extensive budgeting, due diligence, rebranding, and produce solid client relationships. With a strong Marketing background and vast hands-on approach, she will help bring creativity to business development, client retention, and keeping excellent resident relations. She will contribute to the strategy and implementation of TAM Residential’s active growth plan.

Before joining TAM Residential, Lesley held the Regional Property Manager title at Cushman and Wakefield, formally Pinnacle Property Management. She was a Property Manager with Pinnacle Management, Alliance Residential, Tonti Properties, and started in this industry at Milestone. Throughout her tenure, Atwood received numerous achievements, onsite property manager accomplishments, received 2nd place in The Bascom Group’s National Excellence Award, along with a nomination for the 2013 Texas Property Manager of the year & 2020 Property Supervisor of the Year finalist. Lesley holds the CAM designation with the National Apartment Association.

Darlene Donovan

Regional Vice President

Darlene brings with her more than 30 years of operational leadership experience. She is experienced in evaluating and maximizing asset performance, new construction development and lease-up, financial analysis, underwriting, due diligence overview, and renovations.

She spent most of her career cultivating client relationships for third party management firms in Houston, TX which include Allied Orion Group, Dayrise Residential, Greystar, and Riverstone Residential Group. Most recently, Darlene served as the Vice President of Operations and Business Development for Embrey based in San Antonio, Texas. During her extensive career some of her clients included CB Global Investors, Passco, Trammell Crow, New York Life, Trimont Investment Group, Praedium Group, TA Realty, OHT Partners, Prudential, Capri Capital, Bascom Group, Arel Capital, and GE where she managed for Private Equity Owners, Developers, Financial Institutions, Pension Funds, and Lenders in Possession.

She has successfully managed a wide variety of asset types to include Conventional, Lease Up, High Rise, Mixed Use, Affordable Housing, Senior Living, and REO/Receivership. Darlene earned her BBA in Business Management from the University of Houston, Clear Lake, is a Certified Apartment Manager - NAA, a Tax Credit Specialist National Center for Housing Management and is pursuing her CPM through IREM.

She and her husband Patrick, recent empty nesters, relocated from Houston to New Braunfels where they enjoy spending time on the river with family and friends. Darlene also shares her passion for real estate with her two grown children, Riley, and Shelby. Her son Riley is a superintendent for a Houston construction firm that builds homes, and her daughter Shelby recently accepted a position with an asset management firm as a valuation associate. Darlene says they are a Real Estate Triple Threat. Building, Analyzing, and Operating!

Becky Haggard

Senior Director of Operations

Prior to joining TAM Residential, Becky worked at Cushman & Wakefield formerly known as Pinnacle Property Management Services for nearly a decade and Crossbeam Capital for seven years, serving as Operations Analyst, Director of Portfolio Management, and then Senior Director. She brings over 16 years of experience in the Property Management industry, skilled within the areas of acquisitions, underwriting, budgeting, performance management, and financial planning and analytics.

Growing up in the DFW Metroplex and living in Texas her whole life, Becky currently resides in East Texas with her husband enjoying the quiet country life.  She has a B.S. in Hospitality Management from the University of North Texas in Denton.

Sloan Crow

Vice President of Operations

Sloan brings over a decade of experience in the multifamily industry, focusing primarily on the Dallas and Fort Worth areas. She started on-site as a Leasing Agent and has worked in each management position along the way to Regional Property Manager. Her background includes overseeing stabilized and distressed assets, renovations, repositioning, acquisitions, and dispositions.

As Regional Property Manager, Sloan oversees communities in Texas's Dallas and Fort Worth areas. She is skilled at building a solid team by mixing different strengths and weaknesses into a powerful front. In addition, Sloan has a strong focus on building and improving client relations.

Sloan is an animal lover. She lives in Fort Worth with her husband, two children, and five dogs.

Tanya Baird

Regional Property Manager

Tanya Baird is a Regional Supervisor for TAM Residential. In her role, she manages, directs, and implements strategies to ensure the successful achievement of operational efficiencies and profitability for clients and their assets. Tanya offers her clients expertise in a diverse collection of management skills including aggressive pricing strategies, lease compliance, expense tracking, financial reviews, vendor compliance, budget preparation, and excellent client relations. She directly supervises the activities of property managers for a conventional portfolio of properties targeting optimal financial results. Tanya supervises a portfolio comprised of market rate, conventional sites ranging from class A to class C.

Tanya began her career in 2007 as an Assistant Manager, following in her mother’s footsteps who retired in property management, and then Tanya continued to grow her expertise as a Community Manager, a Senior Manager, and then a Regional Supervisor since 2015. Throughout her career, she worked with student sites and conventional sites with experience in rehab, new construction, and stabilized assets. Tanya is a member of the Heart of Texas Apartment Association.

Tanya has attended numerous training, education and leadership programs throughout her career. This includes programs offered by the National Apartment Association, Texas Apartment Association and Grace Hill and is proficient with the legal aspects of the TAA Lease.

Rhea Carreon

Regional Property Management

Bio coming soon.

Christina Chisholm

Regional Property Manager

Christina has 22 years of Multi Family experience in the Seattle Region. She has extensive experience with Conventional Lease Ups, Value-Add, Senior and Tax Credit housing. Her passion is building strong client relationships and high performing teams. Prior to TAM, she spent over 3 years with Cushman and Wakefield as a Regional Property Manager where she most recently presented WFMHA nominees for 2021 Portfolio Supervisor of the year.

As a regional manager, Christina oversees TAM Residential’s portfolio in the West Coast, with a concentration in the Washington State area. Christina’s extensive experience in the region is instrumental to the expansion of the company as it ventures into the West Coast.

Christina is a Washington State Native. There, she lives with her husband, 2 sons, 2 dogs and their chickens. They enjoy the outdoors when it’s not raining.

Jeina Parker, CAPS

Regional Property Manager

Jeina Parker is an experienced Regional Property Manager with over two decades in the Multifamily Housing Industry. She began her career on the East Coast in Maryland as a leasing consultant and peaked early as a Property Manager and Sr Property Manager. In 2002, Jeina relocated to Texas, where she thrived as a District Manager and Regional Property Manager in the Dallas and Fort Worth markets. Jeina worked for ConAM Management, The Shelter Group, Southwest Housing, Fifteen Asset Management, Pace Realty Group, Miles Properties, Inc, Greystar, and Cushman & Wakefield (formerly Pinnacle).

Jeina is the Regional Property Manager over some Dallas and Fort Worth, Texas communities. She excels at repositioning with a focus on revenue growth and expense control. In addition, Jeina is proficient in interior and exterior renovation projects.

Jeina lives in Fort Worth with her Labrador Bella and two cats with a passion for pet rescue.

Shannon Reid

Regional Property Manager

Shannon brings to TAM 15 plus years of experience in multifamily property management. Her prior employment includes Cushman and Wakefield (formerly known as Pinnacle), USRG, Alliance, GreyStar and Tonti. Along the way she has excelled in managing and converting severely distressed sites, lead full construction/renovation project and aided in the purchase/sale of assets. Her relationship skills help her gain the confidence and trust from every client she has worked with, as well as her team and peers. She is a strong leader in the industry with a reputation for helping others grow and exceed personal and professional goals.

Shannon has joined TAM as the Regional Property Manager over the El Paso, Texas region. She is proficient at building a concrete team by blending different strengths and weaknesses into a dynamic front.

Shannon lives in Rockwall, Texas with her husband Jason. They have four children, two sons Kyler and Kase and two daughters Kennedi and Jayden. They also have two dogs, Texas and Addison, and a bearded dragon named Falkor. In her spare time, you can usually find her on her boat cruising Lake Ray Hubbard. She is also an ordained minister.

Shelley Shaw

Regional Property Manager

Shelley is an energetic and focused Regional Property Manager with over 20 years of success in the multifamily industry. She has earned a reputation for a strong work ethic as reflected in the performance of properties, achievements, and building tenacious on-site management teams through management style, training, and techniques.

Shelley oversees San Antonio, Uvalde, and Robstown (Corpus Christi), Texas. She is a forward-thinking professional whose strengths lie in value-add properties, renovations, acquisitions, and stabilization, with a strong focus on NOI and rent growth. Shelley is a servant leader who places value on her team's ideas and input, challenging them to a high level of professionalism and Fortitude.

Shelley resides in Leander, Texas, and is enjoying her first grandchild.

Shelly Johnson

Regional Property Manager

Shelly Johnson has over 25 years of experience in the multifamily housing industry. During her tenure, she has specialized in the management of new construction lease-ups, intense renovations, distressed property acquisitions, and senior/student housing. During her career, Shelly has been successful in identifying operation and financial obstacles, creating solutions forthe assets while maximizing asset value, teaching, and leading her teams.

Shelly has worked for multifamily housing industry leaders such as Lincoln Property Company, Pinnacle of Companies, and Portico PM. Shelly’s background also includes Team Leader for Specialty Solutions at Yardi Systems, encompassing Student Housing, Military Housing and SFH clients around the country.

Due to her inquisitive nature, Shelly left the industry from an operational standpoint to learn the processes of software integrations, implementations, and inner workings of multifamily software. She started as an Associate Account Manager and quickly became the Team Leader for Specialty Solutions. Her creative problem solving, and analytical mind provided Harvard University Housing with solutions to meet the customer and business needs of their 3,000+ housing portfolio. She executed a seamless 35K SFH acquisition merger and helped with the creation and testing of the Military Housing application workflow.

In addition, Shelly has a great attitude and work ethic. She is an initiative-taking individual who continuously looks for opportunities to expand her knowledge. She shows strong interpersonal skills, which enables her to create solid teams, good working relationships and participate effectively in diverse teams.

Shelly has been married to her husband, Steve, for close to 30 years. They have 4 children, 3 grandchildren and 3 dogs. During her free time, Shelly enjoys spending time with her family, friends, volunteering, and spending time outdoors.

Shannon McCoy

Regional Property Manager

Shannon has 23 years of multifamily experience in the Texas and New Mexico regions. She has extensive experience in senior and tax credit housing. Prior to TAM, she spent over four and half years with Kay-Kay Management Services as an area manager for all tax credit properties throughout New Mexico. She also spent over a year and half with Valencia Shelter Services as a housing program coordinator where she managed two HUD continuum of care rapid rehousing programs for homeless victims of sexual assault and domestic violence.

Shannon has joined TAM as the Regional Property Manager over the New Mexico region. Shannon graduated from the University of Houston-Victoria with a Bachelor of Science in Psychology. She is also a licensed Real Estate Associate Broker in New Mexico. She currently lives in Los Lunas, NM with her husband Michael and they have seven children and two grandchildren.

Cindi Robbins

Regional Property Manager

Cindi Robbins is an accomplished Regional Property Manager in the multifamily industry, with over 19 years of experience in leadership and strategic planning. She has a proven track record of driving successful property and business management operations in the multi-family space. Her leadership roles at Highmark Residential and Madera Residential have honed her expertise in overseeing a diverse portfolio of varied asset types and classes in the DFW Metroplex, both owner and fee-managed. Cindi's unwavering drive to exceed expectations and achieve revenue growth and expense control when repositioning assets, coupled with her in-depth understanding of industry trends, make her a force to be reckoned with. She is committed to delivering exceptional results through innovation and collaboration with all teams and clients.

Brandi Flores

Regional Property Manager

Brandi brings over 20 years of multifamily experience to TAM. Throughout her career, Brandi has consistently risen through the ranks, serving in various capacities such as leasing consultant, Community Manager, Area Manager and Regional Property Manager. She quickly earned a reputation for her dedication to tenant satisfaction and her ability to maintain well-kept and profitable properties. Her exceptional interpersonal skills, coupled with her proficiency in property operations, have allowed her to effectively manage apartment complexes of various sizes and complexities. Brandi has worked for Camden, JP Morgan Chase, Marquis Management, Premier Communities and Carroll Management.

In her pursuit of professional growth and staying at the forefront of industry best practices and emerging trends, Brandi actively engages in professional development opportunities and is an active member of industry associations like AAGD and NAA. Notably, she holds both her CAM and CAPS certifications from the National Apartment Association.

As a Regional Manager, Brandi is responsible for overseeing a portion of the DFW region and a community in Big Spring, Texas.  Brandi is known for her strong leadership and team-building skills. She fosters an environment where her on-site teams are motivated and empowered to excel, resulting in well-maintained properties, and consistently satisfied residents. In her role as a Regional Apartment Manager, Brandi is dedicated to elevating the living experience for residents, optimizing property performance, and upholding the organization's commitment to excellence.

Outside of her career, Brandi enjoys a peaceful life in Lewisville with her husband and their three dogs. Her cherished moments are spent creating lasting memories with her family in her free time.

Kelli Ashcraft

Regional Property Manager

Kelli brings more than 20 years of leadership experience in the Multifamily Industry to TAM Residential. She is experienced in managing Receiverships, Conventional Lease Ups, Value-Add, Urban Mid Rise and Garden Style communities. Most recently, Kelli served as Senior Lease Up Manager for Allied Orion Group based in Houston, Texas.

She spent most of her career leading teams for third party management firms in Houston, TX which include The Finger Companies, Greystar, Riverstone Residential Group, Allied Orion Group, and SYNC Residential. During her extensive career some of her clients included Passco, Continental Realty Advisors, Capri Capital LLC, The Falcon Group, Pennington-Chen Interests, Concierge Real Estate, Blue Vista Realty LLC, Allied, Azure Capital Partners, Medistar Corp., Post Investments and Federal Capital Partners.

As a Regional Property Manager, Kelli specializes in turning around distressed assets through comprehensive financial analysis, asset preservation, team building, market analysis, and excellent client communication. Kelli has a knack for training her teams to advance in their careers.

She and her husband are native Houstonians and enjoy spending time with their two daughters, son and two dogs. Kelli is an early riser and starts each day with a rigorous work-out so it can fuel her for a successful day!

Mollie Kickbush

Director of Compliance

Mollie Kickbush joined TAM Residential as Director of Compliance in 2023. She is responsible for oversight of all affordable program compliance components, ensuring ongoing adherence, and accountability to the various affordable program regulations.

Prior to joining TAM Residential, Mollie worked at Conifer for two years and Cushman & Wakefield formerly known as Pinnacle Property Management Services for more than a decade, serving as Audit Manager, Senior Compliance Manager, and then Director of Affordable Compliance. She brings over 16 years of experience in the Property Management industry, primarily within the area of Affordable Compliance.

She is adept in LIHTC, Bond, SHIP, SAIL, HOME, HUD programs and RD affordable housing programs across 26 states, and holds accreditations in HCCP (Housing Credit Certified Professional), NCP (National Compliance Professional), NPCC (Novogradac’s Property Compliance Certification), and Certified Occupancy Specialist (COS).

Mollie grew up in Olean, New York, and has a B.A. in Sociology from the State University of New York College at Fredonia. She currently resides in Orlando, Florida, where she’s lived since 2007.

Martha Tilley

Director of Human Resources

Martha Tilley brings more than 20 years of human resources experience to TAM Residential. She has provided human resources support in the multi-family property management industry for 5 years in progressive roles with expanding responsibilities. Since starting with TAM Residential in September 2021, Martha has taken the lead in developing TAM’s HR and Payroll departments.

Martha’s background includes extensive experience in real estate development, construction, and commercial property management. Her college degree is in Business Administration, and she is a certified HR professional who devotes herself to expanding her knowledge of her profession. She holds the SPHR and SHRM-SCP designations and is a member of the local HR association, DallasHR, as well as the national association, Society for Human Resources Management (SHRM).

A Virginia native, Martha has called several places home, including the Washington, DC area, Charlotte, NC and most recently, Dallas.

Kimberly Zinser

Director of Revenue Management

Kimberly brings over 29 years of multifamily experience in operations, training, marketing, and revenue management. Before joining TAM, Kimberly was Senior Revenue Manager for Lantower Residential. Previously, she held various operational roles at Pinnacle (Cushman-Wakefield), Capstone Real Estate, and Lincoln Property Company.

As the Director of Revenue Management, her priority is to establish and implement pricing, revenue optimization, marketing, and leasing strategies based on market conditions and revenue targets for a portfolio of apartment communities.

Kimberly attended Texas Tech University. She has a daughter and grandcat who are the “loves” of her life.

Jasmine Toney

Director of Marketing

Jasmine has over 16 years of experience in dynamic marketing and sales-driven roles ranging from retail to real estate. She embodies a rare combination of strategic vision, analytical storytelling, and creative brand leadership. She has led the marketing efforts for luxury and affordable stabilized and lease-up assets throughout Texas, Colorado, Arizona, Tennessee, and Florida, specializing in garden, mid-rise, and high-rise product types.

Jasmine prides herself on pushing limits to ensure clients are presented with competitive and data-driven marketing solutions while challenging the ordinary. Her entrepreneurial spirit and aptitude for marketing keep her finger on the pulse to position marketing campaigns with compelling messages and big-picture marketing tactics. Her special knack for conceptualizing holistic integrated campaigns is equally strategic and creative. She is respected in her field for spearheading strategic marketing initiatives with a forward-thinking approach and leading the next generation of multifamily marketers to success in their own careers.

Prior to joining TAM Residential, Jasmine was the Marketing Director for Embrey Management Services and a Marketing Coordinator for Greystar.

Jasmine holds a B.A. in Marketing Management from A&M University.

Golden Shaver

Director of Asset Transitions

Golden brings 13 years of multi-family experience. With a strong Marketing, Training and Project Management background she helps bring organization and consistency to business development, client retention, and keeping excellent resident relations. She will contribute to the strategy and implementation of TAM Residential’s active growth plan.

Before joining TAM Residential, Golden led a team in Marketing and Education and eventually Asset Transitions at City Gate Property Group. She successfully implemented multiple team trainings, group meetings, $1mm renovation projects, onsite marketing plans, asset due diligence and 3 company Education Conferences.

Instinctively redirecting education and marketing efforts before the pandemic, Golden and her team were able to streamline virtual leasing and training and stay ahead of the times. Golden worked up the ranks from leasing to property manager to corporate marketing and now asset transitions.  Golden started her career in the industry at Pinnacle Properties. Throughout her career, Golden has functioned at a higher level and builds a bridge between onsite teams, corporate executives, and clients.

LaDonna Starnes

Director of Procurement

Prior to joining the TAM Residential team LaDonna enjoyed a decade long career in the Oil and Gas Industry specializing in Subsea & Control Systems Project Management before making a career change into Real Estate. She started in Real Estate Development and worked her way up to the Head of Asset Management and Development for a family-owned commercial development company in Houston, overseeing all aspects of property management for the entire portfolio of properties and supervising million-dollar customized build to suit projects.

As Director of Procurement, LaDonna’s focus is on establishing procurement processes that function efficiently while maximizing cost savings and promoting positive vendor relationships.

A born and raised Texan, LaDonna is a proud Sam Houston State University Bearkat that is continuing her education and working towards earning her MBA. She currently resides in the suburbs of Fort Worth with her husband, where they’re enjoying being empty-nesters and exploring all the amenities that the DFW metroplex has to offer.

Lindsay Ellis

Director of Training and Development

With over 19 years of leadership experience in the multifamily industry, Lindsay helps management companies transform their learning and development departments, performance, and culture using proven processes, tools, and resources. She was previously the Manager of Training and Support at Greystar and National Training Manager at Pinnacle, where she revolutionized the training department by implementing micro-learning trends and creating hundreds of micro-learning videos. Lindsay also conducted extensive group training and sales skills training courses in struggling markets, thus taking Pinnacle's training department to new heights. At Greystar, Lindsay reset the vision for their learning program and employee experience by establishing a Curriculum Design department and bringing learning development creation in-house, while improving the culture, employee engagement, and reaching employees globally. Before venturing into Learning and Development, Lindsay spent 12 years working on various communities, gaining experience in senior living, student-living, conventional, and lease-up properties. When not at work, Lindsay enjoys spending time with her family ‘Chillaxinon30A” at Rosemary Beach, her home away from home.

Amanda Lee

Senior Audit Manager

Bio coming soon

Michelle Tran

Property Controller

Bio coming soon

Dale West

Property Controller

Bio coming soon

Roy Williams

IT Manager

Bio Coming Soon

William Ballew

Regional Maintenance Director

William brings over a decade of leadership to TAM Residential. He has experience in multifamily, facilities management, and the c-store industry. Previously William has worked for Lincoln, Portico, and Race Trac. He is passionate about saving clients' money and, at the same time, providing superior service. William has exceptional leadership skills, budgeting and analytics, team management, managing capital expenditures, expense control, and contract negation. He strives to go above and beyond in all aspects of his job functions.

William is the Regional Maintenance Director overseeing TAM's national portfolio. His focus is team building and bridging the gap between the operations and maintenance teams. He will also assist RPMs with contract specifications and bids, consult on annual budgets, and solicit bids for significant repairs, purchases/contracts, etc. His responsibility will be developing and deploying regular and preventative maintenance programs, unit and grounds inspections, maintenance staff selection, training, and evaluation, ensuring timely completion of work orders by maintenance teams, technical assistance, and oversight of special projects, including capital improvement projects. He is leading a group of talented maintenance people within the region.

He resides in Farmersville, TX, with his wife Nicki, four children, Brandon, December, Chandler, and Piper, and three dogs. In his free time, he enjoys coaching his children in Football and Basketball, serving in his church, and fishing with his sons.

Joe Lewis Lopez

Area Maintenance Manager

Bio coming soon.